Privacy Policy
Last updated: 6 January 2026
Canberra Hand Centre respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal information we collect
Canberra Hand Centre collects personal information including your name, email address, phone number, Medicare and health insurance details, medical history, general practitioner details and any other information you choose to provide when you contact us or seek medical consultation.
2. How we collect personal information
We collect personal information directly from you when you:
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Schedule a patient appointment
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Contact us by phone
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Schedule surgery
3. Purpose of collection
We collect personal information to:
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Respond to enquiries and provide healthcare services
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Communicate with patients, doctors, hospitals, Medicare, health insurers and allied health professionals
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Improve our services and website•Meet legal and regulatory obligations
Your personal information will only be used for the purpose it was collected, or for a related purpose you would reasonably expect.
4. Disclosure of personal information
Canberra Hand Centre does not sell or rent personal information.We may disclose personal information to trusted service providers (such as IT or website hosting providers) where required to operate our business, or where disclosure is required or authorised by law.
5. Storage and security
We take reasonable steps to ensure personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure.
6. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
7. Complaints
If you have a concern about how we manage personal information, please contact us and we will respond within a reasonable time.If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
8. Contact details
For questions about this Privacy Policy or our privacy practices, please contact Canberra Hand Centre using the details below.